The Nautan Anchal office has launched a new initiative to resolve land-related issues, allowing landowners (raiyats) to apply online from home for matters such as rent fixation, encroachment disputes, and mutation (dakhil-kharij) using their mobile phones. This facility has been introduced across all anchals in West Champaran district by the government to save raiyats from crowding and unnecessary visits to government offices.

Upon receiving an application, the Anchal court schedules a hearing date, and the applicant is notified via mobile. If the applicant wishes to attend the hearing via video conferencing, a link is provided. Nautan CO Alka Kumari stated that on the scheduled date, raiyats can join the video conference from home through the provided link to present their case. Hearings will proceed after both parties are present online, saving raiyats time and reducing unnecessary travel. Relevant documents can also be uploaded online.

This new system began in September, but due to a lack of awareness, only a few people are currently applying online. So far, more than half a dozen individuals have applied online regarding obstacles in mutation. Rukhsana Khatoon from Telhua and Pradeep Patel from Parvatiya Tola have applied online and received their hearing dates. Rinki Devi from Khapatola and Nesar Ahmed from Shivrajpur have also submitted online applications for mutation-related issues. Despite low awareness due to flood situations in several Nautan panchayats, many are still availing themselves of this facility.