A significant initiative has been launched at Sitamarhi Sadar Hospital to ensure better treatment and sensitive behavior towards patients. A sensitization session was organized on Friday for 62 newly appointed staff nurses, technicians, and other health workers. The primary objective of this session was to teach personnel how to deal patiently with patients and their families, listen seriously to their problems, and provide better health services through effective communication.

Addressing the session, Civil Surgeon Dr. R.K. Yadav stated that the purpose of healthcare is not merely to administer medicine or treat illness. Humane behavior with patients, understanding their distress, and providing correct information to their families are equally important. He emphasized that individuals coming to the hospital are not only dealing with illness but also mental stress. In such situations, the behavior of health workers directly impacts their trust and treatment experience.

With the support of the Piramal Foundation, the training provided staff with information on crucial topics such as sympathy, empathy, active listening, and non-violent communication. Practical examples demonstrated why it is essential to listen to patients without interrupting, understand their condition, and respond in a calm and restrained manner.

Dr. Yadav noted that patients and their families are often in states of anxiety or dissatisfaction. In such times, peaceful dialogue can help better understand and resolve their problems. The program heavily emphasized the concept of 'Self Change to System Change,' meaning improvement in the system through self-change. Staff were told that to improve the hospital's work culture, every employee must bring about positive changes in their conduct, responsibility, and way of working. They were also advised to set examples for others through their behavior and work style, rather than associating leadership solely with their position.

Also present at the event were Hospital Deputy Superintendent Dr. Manoj Kumar, Hospital Manager Vijay Chandra Jha, Piramal Foundation Program Manager Prabhakar Kumar, Program Lead Rohit Kumar, and Durga Prasad. The training aims to foster teamwork among health workers and improve the provision of respectful, sensitive, and quality services to patients at the hospital.