In Katihar district, the District Magistrate organized a public hearing (Jan Samvad) with the aim of ensuring swift resolution of public grievances. During the event, a total of 20 complaints related to various departments were received, out of which 10 cases were resolved on the spot. For the remaining cases, necessary instructions were issued to the officers of the concerned departments to ensure that complainants do not have to repeatedly visit offices.

The public hearing primarily addressed issues related to land disputes, encroachment, ration card problems, old-age pension, scholarships, and other government schemes. The District Magistrate patiently listened to each complainant and gathered detailed information from the officers present. He emphasized that the administration's main objective is to resolve common people's problems quickly and transparently.

On this occasion, the District Magistrate gave clear instructions to the officers to take serious action on the complaints received in the public hearing. He stated that matters which cannot be resolved immediately should be acted upon in a time-bound manner and complainants should be informed. The District Magistrate also announced that public hearings would be organized regularly to allow people to directly bring their problems to the administration. He assured the complainants that every possible effort would be made to resolve their issues and they would not have to make unnecessary rounds of government offices. This initiative has strengthened public trust in the administration.