During a 'Rail Jan Samvad' (Railway Public Dialogue) program at Rajgir Railway Station on Tuesday, the poor state of passenger amenities came to light. Prasenjit Chakravarti, a CELE railway official from Hajipur Zone, expressed strong displeasure after observing accumulated garbage in dustbins and several non-functional water taps within the station premises.

Chakravarti reprimanded the concerned officials and staff, issuing strict instructions to improve the cleanliness system immediately and repair the broken taps. He emphasized that any negligence regarding passenger facilities would not be tolerated. He stressed that with a large number of passengers using the station daily, maintaining cleanliness is the railway's responsibility.

Upon inspecting the drinking water facilities, several taps were found broken or non-functional. Officials informed him that people often dismantle and take away the taps. Chakravarti directed them to monitor such incidents and ensure prompt repair of the damaged taps to prevent inconvenience to passengers.

Following the inspection, officials interacted directly with passengers during the public dialogue session. They gathered feedback on available facilities, problems, and needs at the station. Passengers voiced their concerns, which were heard attentively by the officials. Necessary instructions were then issued to the relevant authorities for resolving these issues. The program aimed to understand passenger grievances and enhance railway services and facilities.